Privacy Policy

Last updated: April 19, 2025

Optimum Joy Counseling Center (“Optimum Joy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal and medical information, both through our website (https://optimumjoy.com) and in our services. Please read this policy carefully to understand our practices.

1. Information Collection and Use

We collect both personally identifiable and non-personal information to provide a responsive, safe, and customized user experience.

Personal information may include:

Name, email address, phone number, or mailing address (submitted via forms or communication).
Information provided through contact forms or during scheduling requests.
Communication preferences and responses to outreach (e.g., newsletters, appointment reminders).
We do not collect medical or credit card information through our public website.

We do not sell, rent, or share your personal information with third parties, unless explicitly authorized by you or required by law.

We may use aggregated, non-identifiable data to:

Improve the functionality and content of our website.
Evaluate user trends and preferences.
Respond to inquiries or submissions.
If you require access to or wish to share medical records, a Medical Records Release Form must be completed.

2. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. When sensitive data is submitted via forms (such as through a HIPAA-compliant intake portal), we use secure socket layer (SSL) encryption technology.

In certain cases, third-party providers may assist us (e.g., appointment systems, email platforms, or payment processors). These companies are authorized to use your information only as necessary to provide services to us and must comply with privacy standards.

Please note: No method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute protection but follow industry best practices.

3. Google Analytics and Cookies

We use Google Analytics to collect anonymized data such as:

How users find and interact with our site
What pages are viewed and for how long
Device/browser type and approximate geographic region

Google Analytics may use cookies stored on your device. We do not combine this data with any personally identifiable information.

You can opt out of Google Analytics tracking by disabling cookies or using tools such as Google Analytics Opt-out Browser Add-on.

4. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personally identifiable information from children under 13 without verified parental consent. If we become aware that we have received such information, we will delete it promptly.

5. International Visitors

If you are accessing our website from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using the site, you consent to this transfer in accordance with applicable data protection laws.

6. Legal Compliance and Disclosure

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations or processes
Respond to lawful requests from public authorities
Protect the rights, safety, or property of Optimum Joy, our clients, or the public

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If material changes are made, we will notify users via this page and may update the date at the top. Continued use of the website constitutes acceptance of the changes.

8. Your Rights and Choices

You may:

Request access to, correction of, or deletion of your personal information.
Opt out of marketing emails at any time by clicking “unsubscribe” in the footer.
Request restriction or alternative communication methods for any health-related correspondence.

To make such requests, please contact us: https://optimumjoy.com/contact-us/.

9. HIPAA & Medical Privacy Notice

As a healthcare provider, Optimum Joy Counseling Center complies with all federal regulations under the Health Insurance Portability and Accountability Act (HIPAA). This means your health information is handled with the highest level of privacy and care.

Our HIPAA Notice of Privacy Practices provides detailed information on how we may use and disclose your protected health information and outlines your rights under HIPAA. This includes:

How your information may be used for treatment, payment, and health care operations
Your right to access and request a copy of your medical records
Your right to request corrections or amendments to your health information
Your right to request a list of disclosures made outside of treatment, payment, or operations
Special protections for mental health, substance use, and psychotherapy notes
How to request restrictions or alternative communication methods

You can request a full copy of our HIPAA Notice of Privacy Practices at your intake appointment or by contacting us: https://optimumjoy.com/contact-us/.

10. Contact Us

If you have any questions about this Privacy Policy or your data:

Optimum Joy Counseling Center

1147 W Ohio St, Ste 103
Chicago, IL 60642

https://optimumjoy.com/contact-us

(312) 772-9796